Refund policy

Refund Policy

The 90-Night Trial

It takes a few nights to get used to sleeping with lumbar support, so give it a proper try. Experiment with positioning and decide with real nights of sleep behind you.

If the Volara Lumbar Support Pillow isn't right for you, contact us within 90 nights of delivery for a full refund.

Conditions

  • Returns must be requested within 90 nights (90 days) of the delivery date.
  • Items should be returned in good condition, allowing for reasonable use during the trial.
  • Items must be free from stains, marks, odors (including perfume or smoke), pet hair, and damage.
  • Cleaning must follow the care instructions provided with the product. Items damaged through incorrect cleaning or care are not eligible for return.
  • One trial return per product per customer.
  • Items showing wear beyond a reasonable trial may be refused or partially refunded at our discretion.

Volara Pro™ Overlay Case

The Overlay Case can be returned within 30 days of delivery for a full refund, provided it is unused and in its original condition.

How to Return

  1. Reply to your order confirmation email or contact us through our Contact page, quoting your order number.
  2. We will email you return authorization and instructions.
  3. Once your return has been received and approved, your refund will be issued to your original payment method within 14 days.

Faulty or Damaged Items

If your order arrives damaged, faulty, or not as described, contact us with your order number and a photo and we will put it right.

Your Rights

Nothing in this Refund Policy limits any rights or remedies available to you under applicable consumer protection law, including rights relating to defective or misdescribed goods.